StainlessSwim Fee Schedule

Last updated: October 20, 2025

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A. Rescheduling & Cancellation
B. Site Preparation & Access
C. Additional Work & Materials
D. Electrical / Water / Utilities
E. Project Delays & Idle Time
F. Late Payment & Collection
G. Warranty & Service Calls
H. Optional Customer Requests
I. Administrative & Processing

A.Rescheduling & Cancellation

References: Terms & Conditions §§ 2.6, 5.2, 6.2, 6.3

  • A.1 Customer-Requested Rescheduling
    • 48 hours or more before scheduled work → No charge.
    • Less than 48 hours before → $250 rescheduling fee.
    • Same-day or after crew dispatch → $500 rescheduling fee.
  • A.2 Cancellation (Before Work Begins)
    • 14 days or more before start date → Full refund of deposit.
    • 7–13 days before start date → Deposit minus $500 cancellation fee plus any actual material costs already incurred.
    • Less than 7 days before start date → StainlessSwim retains 50% of the deposit plus any actual material costs; the remaining deposit (if any) is refunded.
    • After work has begun → Deposit non-refundable; Customer responsible for all work and materials to-date.

Note: “Material costs” refer to items or subcontracted services already procured or committed specifically for the Customer’s project prior to cancellation. StainlessSwim reserves the right to determine applicable costs in its reasonable discretion.

B. Site Preparation & Access

References: Terms & Conditions §§ 3.2 – 3.5

  • B.1 Limited Access (< 4 ft pathway or overhead obstruction): $300 handling surcharge.
  • B.2 Obstacle Clearing (minor trimming, debris, or landscape removal): $125 per hour.
  • B.3 Return Trip for Unprepared Site: $500 mobilization fee plus applicable rescheduling fee.
  • B.4 Correction of Third-Party Excavation or Base Issues: $125 per hour labor plus materials or equipment rental if required.

Note: The Customer is responsible for ensuring that the installation site is level, accessible, and free of obstructions. Additional labor, equipment rental, or return visits required due to inadequate preparation or access limitations will incur the above charges.

C. Additional Work & Materials

References: Terms & Conditions §§ 2.6, 4.1 (b)–(c)

If conditions at the site require additional labor, materials, or equipment not included in the original estimate—such as rock excavation, water dewatering, or extra soil haul-off—StainlessSwim will provide an estimate for approval before proceeding.

  • C.1 Unexpected Ground Conditions: Additional charges may apply for rock, hard clay, underground water, roots, or other unforeseen obstacles.
  • C.2 Extra Excavation or Dirt Haul-Off: Additional fees will be determined based on site conditions and disposal requirements.
  • C.3 Debris or Soil Removal Not Included in Order: Additional fees may apply if removal beyond the original scope is required. 
  • C.4 Special Equipment or Labor (rock breaking, trenching, dewatering, etc.): Billed according to the additional estimate provided prior to work.

Note: Any additional work or materials must be approved by the Customer in writing before proceeding. StainlessSwim reserves the right to issue a Change Order when conditions differ from those reasonably expected at the time of the estimate.

D. Electrical / Water / Utilities

References: Terms & Conditions §§ 3.4, 3.6 – 3.7

  • D.1 No Electrical Power Available on Project’s Completion: $150 return visit fee or $125 per hour if on-site delay occurs due to unavailable or non-functional power.
  • D.2 Water Supply Issues (fill interrupted or incomplete): $250 return visit fee if StainlessSwim must return to complete the pool filling process.
  • D.3 Damage to Irrigation/Septic System: Actual repair costs plus $150 administrative coordination fee.
  • D.4 Temporary Power Connections: $150 for setup, testing, or assistance with temporary electrical connections.

Note: The Customer is responsible for providing code-compliant access to power and water prior to installation. Failure to do so may result in additional labor or return visit charges and could affect pool equipment performance or manufacturer warranties.

E. Idle Time

References: Terms & Conditions § 5.2

  • E.1 Crew Standby Time (Client-Caused Delays): $75 per hour per technician if installation or work is delayed on-site due to conditions beyond StainlessSwim’s control.

Note: These fees apply when delays are caused by the Customer or by third parties acting on the Customer’s behalf, including incomplete site preparation, permitting issues, or unavailability of Customer-provided materials.

F. Late Payment & Collection

References: Terms & Conditions §§ 2.4 – 2.5

  • F.1 Late Payment Fee: $50 per day, beginning on the 6th business day after the date of the final invoice, until the balance is paid in full.
  • F.2 Interest on Past-Due Balances: 5% per annum, compounded monthly, or the maximum rate permitted by law, whichever is less.
  • F.3 Collection Administration: $250 minimum to cover internal processing, coordination, and administrative costs related to collection efforts.
  • F.4 Legal & Recovery Costs: The Customer is responsible for all reasonable attorney’s fees, court costs, and expenses incurred by StainlessSwim in recovering unpaid amounts.

Note: Late or unpaid balances may result in suspension of work, cancellation of warranty coverage, and the filing of a property lien as permitted by law.

G. Warranty & Service Calls

References: Terms & Conditions §§ 7.1(e), 7.2(c)

  • G.1 Non-Warranty Service Call: $249 visit charge plus $50 per hour for labor, and any additional costs for required parts. If an invoice is issued, it must be paid within 5 business days; otherwise, a $50 late fee will be applied for each day the balance remains unpaid.
  • G.2 Emergency or After-Hours Service Call (< 48 hours’ notice): $350 minimum.
  • G.3 Warranty Inspection (No Issue Found): $249 visit charge if the visit confirms the condition is not covered under warranty or no problem is found.

Note: Service rates apply to maintenance, repairs, or inspections not covered under StainlessSwim’s limited warranties. All warranty claims are reviewed prior to scheduling; if the visit is determined to be non-warranty, the above charges will apply.

H. Optional Customer Requests

References: Terms & Conditions §§ 3.12, 5.4

  • H.1 Pool School (Post-Installation or After Inspection Period): $250 per site visit.

Note: These services are optional and provided at the Customer’s request. All optional visits are subject to scheduling availability and must be paid in full prior to the scheduled appointment.

I. Administrative & Processing

References: Terms & Conditions § 2.6

  • I.1 Returned Check or ACH Failure: $100 administrative fee.
  • I.2 Permit or HOA Submission Assistance: $300 administrative fee minimum; a project-specific estimate will be provided prior to work.

Note: These fees apply to administrative or coordination tasks that require additional processing beyond the original project scope.

Final Notes & Disclaimers

  • All fees listed above are subject to change without notice and may vary based on project complexity, location, or unforeseen conditions.
  • When applicable, additional costs will be disclosed and approved by the Customer in writing before work proceeds.
  • Sales tax may apply to certain fees and will be added where required by law.
  • StainlessSwim reserves the right to update this Fee Schedule periodically. The version in effect at the time of scheduling or contract execution will apply.
  • Questions or clarifications regarding this Fee Schedule can be directed to info@diy.stainlessswim.com.